Etisalat Vacancies For Retail Operations Analyst

Established in the UAE in 1976, Etisalat has over its 32 years of experience, pioneered various innovative technologies in emerging markets and extended the reach of millions of subscribers globally.
Etisalat is currently recruiting as seen below
Job Title : Analyst.Retail Operations
Location: Lagos,NG
Function
Job Summary
Manage Retail Operations databases and provide up-to-date data on Experience Centre activities and status
Principal Functions
Manage Retail database to ensure accurate and up-to-date information is maintained on: (a) staff headcount, positions and locations (b) Experience Centre status, i.e rollout, location, type and contact details (c) Experience Centre administrative and operational requirements, i.e float phones, data modems, 3G devices, e-purses, etc (d) Experience Centre operational hours, i.e weekly and holiday periods
Track Experience Centre activities from commencement of operations and provide data on: (a) footfall (b) top customer requests (c) top customer facing issues (d) Experience Centre-specific issues
Co-ordinate with relevant units regarding Experience Centre operational requirements pre- and post-commencement of operations
Ensure that all information/ communication intended for Experience Centres is disseminated promptly and follow up to ensure that disseminated information/ communication is well understood and adhered to
Track and ensure sign-offs of all Retail documentation with relevant stakeholder business areas
Co-ordinate and work with other stakeholders across the business to ensure effective implementation of Retail activities and initiatives
Manage and monitor Retail inventory/ PoS items either in the warehouse or HQ to ensure their judicious use
Educational Requirements
First degree.
Experience,Skills & Competencies
At least two (2) years directly relevant post-NYSC work experience
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